The following Terms and Conditions (“Terms” or “Agreement”) constitute an agreement between you (“you” or “your”) and Auctane, Inc. dba Stamps.com (“Stamps.com,” “Company,” “we”, “us,” or “our”) and govern your access to and use of this website and any software accessed or downloaded from this website, your Stamps.com account, your Service fee (if applicable), and any and all purchases from or through Stamps.com (including all communications and interactions with the Company and any actions taken with respect to any of Company’s advertising). You must read, agree with and accept all of the terms and conditions contained in the Terms and Privacy Policy before you become a user of our products or Services, as they constitute the entire agreement between the Company and you with respect to such matters. You must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an account.
By using the Services, you acknowledge and agree that Company’s collection, usage and disclosure of personal information is governed by our Privacy Policy (“Privacy Policy”), which is hereby incorporated by reference into these Terms. For clarity, personal information collected by Company may be disclosed to the United States Postal Service (“USPS”) and other carriers and third party partners in connection with the Services and pursuant to the applicable carrier’s or partner’s privacy policies and practices. Where Company acts as your “processor” (or similar concept under applicable data protection laws) of personal information, the Auctane Customer Data Processing Agreement available here shall apply and is hereby incorporated by reference into these Terms.
The terms Stamps.com, Company, we, us and our shall include Stamps.com Inc., its representatives, officers, shareholders, subsidiaries, parent companies, predecessors, successors, affiliates, employees, and agents. Use of the GlobalPost platform is subject to the GlobalPost Terms and Conditions. In the event you download our Windows-compatible software, you may also be presented a Stamps.com End User License Agreement (the “EULA”). In the event of any conflict between the terms of this Agreement and the EULA, these Terms shall govern. Terms related to specific carriers in this Agreement apply to the extent you use those carriers in connection with the Services.
If you do not agree to these Terms, do not use this website and do not sign up for a Stamps.com account.
Both you and the Company agree, with the limited exceptions noted below and as further provided below, to resolve all disputes between you and the Company through binding arbitration. Arbitration means that you and the Company are each waiving the right to a jury trial and to participate in a class action.
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Service Pricing. Stamps.com offers a variety of services that may be offered individually or bundled – including, without limitation, billed services including monthly service plans, term service plans, and pre-paid service plans, as well as subscription-free plans that allow you to access Stamps.com without a recurring monthly subscription (“Subscription-Free Plan”). Stamps.com may offer features or services in addition to the existing Subscription-Free Plans and billed service plans (“Add-on Services” and together with the services, any products available for purchase from or through Stamps.com, Professional Services (defined below) and Software (defined below), each a “Service” and collectively the “Services”). Your Service plan fee, if any, will be calculated based on the Service plan presented to you and agreed to by you during Service registration, or during any other period where you accept or purchase Services as an existing customer. We may introduce, change, or remove features, services, content, or materials to/from the Service plans at any time in our sole discretion. New or additional features or services may be a part of, or may be priced separately from, existing Service plans at our sole discretion. In addition, you are responsible for all variable and transactional costs of using your applicable Services (including, without limitation, fees related to postage, fees for carrier services, dimensional weight adjustments, package insurance, items purchased in the online store purchases (if any), fees for additional users, direct and indirect costs of third party service providers, selected and carriers, transaction fees charged directly by Company for shipping or other services, or other special selected services, selected and administrative and processing services) in addition to your applicable Service fees, if any. The total fees quoted for shipping and other services may include third party carrier fees, partner and other fees charged by Stamps.com which may not be separately delineated from the overall charge. Rates for services charged will be based on the rates that are available for your account and may be updated by Stamps.com in its sole discretion. Stamps.com may, at its discretion, offer substitute services for any selected Services, with substantially the same or improved service levels.
Your recurring Service fee, if any, will be calculated and billed based on the terms of your offer. Unless otherwise indicated in the offer, if you have registered for a monthly billing plan, the monthly billing cycle ends one month after you register. For example, if you register on March 8 the first billing cycle will end April 7, and the second billing cycle will begin on April 8. Stamps.com bills in arrears (i.e., at the end of the applicable billing cycle) and a pro-rated charge for your Service fee may apply if you cancel or change your plan in the middle of a billing cycle. In addition, Stamps.com may maintain the availability of the Services for the full month when your account is canceled. If you register for a trial offer, but wish to avoid incurring the monthly Service fee (including for the first month of Service), make sure to cancel your account before the trial period ends. To cancel, you may cancel online or call Stamps.com customer support at 1-888-434-0055, Monday - Friday, 6 am - 6pm (PST).
If you use an Add-on Service that has a charge, then you will be billed that additional amount with each billing cycle for as long as the Add-on Service is active. The billing details for your Add-On Service shall apply as presented to you at the time of your acceptance of the Add-on Service and the billing cycle for any applicable Add-on Service may differ from your billing cycle for other Services or other Add-on Services.
We may change the pricing of our Services, including the monthly subscription fee, from time to time. We will notify you at least 30 days before any changes to your monthly subscription fee will become effective. If you do not wish to accept the price change, you can cancel your subscription through your account settings 24 hours before the change takes effect. Your continued use of our Services after the price change takes effect constitutes acceptance of the new pricing.
Professional Services. You may be able to contract with Company to perform onboarding, implementation, training, configuration, consulting, or other professional services (the “Professional Services”). The specific details of the Professional Services to be performed, including the costs, fees, nature and other relevant terms, will be set forth in a written order form executed by and between you and Company (an “Order Form”). Company will not be obligated to perform any Professional Services until you and Company have mutually agreed upon and executed an Order Form with respect to such Professional Services.
Company warrants that the Professional Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards. For any breach of the above warranty, your exclusive remedy and Company’s entire liability will be the re-performance of the applicable Professional Services. If Company is unable to re-perform the Professional Services as warranted, you will be entitled to recover the fees paid to Company for the deficient Professional Services. You must make any claim under the foregoing warranty to Company in writing within ninety (90) days of performance of such Professional Services in order to receive warranty remedies.
Intellectual Property Rights. Each party shall retain all right, title and interest in any of its respective patents, copyrights, trademarks, domain names, trade secrets, inventions, know-how and any other intellectual property and/or proprietary rights (“Intellectual Property Rights”). The limited rights granted to you and your users to use the Services under this Agreement do not convey or otherwise transfer any additional rights in the Services or in any Intellectual Property Rights of Company associated therewith. Subject only to limited rights to access and use the Services as expressly stated herein, all rights, title and interest in and to the Services and all hardware, software, algorithms, models and other components (“Software”) of or used to provide the Services, including all related Intellectual Property Rights, will remain with Company and belong exclusively to Company.
You shall not use the Services for any purposes beyond the scope of the access granted in this Agreement. You shall not at any time, directly or indirectly: (i) copy, modify, or create derivative works of the Services or documentation, in whole or in part; (ii) rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Services or documentation; (iii) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any Software component of the Services, in whole or in part; (iv) remove any proprietary notices from the Services or documentation; (v) use the Services or documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Rights or other right of any person, or that violates any applicable law; (vi) hack the Services or otherwise attempt to gain unauthorized access to the Services or related systems or networks; or (vii) attempt to bypass or break any security mechanism or use the Services in any manner that interferes with or disrupts the integrity, security or performance of the Services or its components.
If you provide any suggestion, enhancement request, recommendation, correction, or other feedback to Company, you hereby grant to Company and its affiliates a worldwide, perpetual, irrevocable, fully paid-up, royalty-free, transferable, sublicensable (through multiple layers), assignable license to implement, use, modify, commercially exploit, and incorporate into their Services or products such suggestion, enhancement request, recommendation, correction, or other feedback.
You must pay for any variable transactional charges relating to mailing and shipping (for example, postage) purchased in addition to any applicable Stamps.com’s Service fee. If you have a monthly or other recurring and/or billed Service plan, in order to use Stamps.com for any mailing and shipping services, you must pre-fund your Stamps.com account in an amount equal to or greater than the mailing or shipping service to be purchased. All purchases and debits will be reflected in your Stamps.com account balance. Please note that the funds may be maintained in a pooled account owned by Stamps.com. In the event of any losses, failure or other insolvency of the institutions where funds may be maintained, Stamps.com may be afforded FDIC insurance on the account, (individual account holders are not entitled to such insurance) and Stamps.com may then allocate any insurance proceeds for the benefit of account holders; however, you may not be entitled to receive a refund of all amounts posted with Stamps.com. In the event of any failure or insolvency of Stamps.com, because the amounts held in your Stamps.com account are not insured, they may not be fully refunded.
If you have a Subscription-Free Plan, you must have a valid payment method on file to purchase mailing and shipping Services. Your payment method will be charged at the time of purchase and you authorize Stamps.com to charge one or more of your payment methods on file for the cost of your mailing or shipping Services. If you previously funded a Stamps.com account as part of a monthly or other billed Service plan, any funds remaining in that account may be used for the purchase of mailing and shipping Services with a Subscription-Free Plan until depleted at which time a payment method on file will be charged. You cannot deposit new funds in a Stamps.com account with a Subscription-Free Plan.
Stamps.com user accounts are linked to virtual postage meters authorized by the USPS. Virtual postage meters permit the printing of PC postage; absent such meters, Stamps.com could not provide the Services it offers. In certain instances, a virtual postage meter may be set up on your behalf and exclusively used to hold your account funds, if applicable, and purchase postage on your behalf (a “personal virtual postage meter”). In other instances, multiple Stamps.com account holders will be aggregated in a group of virtual postage meters, which may be opened and owned in the name of Stamps.com or one of its business partners (an “aggregate virtual postage meter”). If applicable, when you fund your account to conduct mailing and shipping transactions, the funds you provide will be processed by Stamps.com and either (i) credited in its general account and reflected in your account balance or (ii) funded directly to the USPS and reflected in your account balance. Stamps.com or its business partners will separately add funds to the virtual postage meter as needed based on your mailing and shipping requests and the requests of other accounts assigned to that same aggregate virtual postage meter. Stamps.com or its business partners will ensure that sufficient funds are credited to the aggregate virtual postage meter to allow you to utilize all of the funds in your Stamps.com account. Please note that Stamps.com may also apply your payment for increases to your Stamps.com account balance directly to the applicable virtual postage meter (personal or aggregate) or into Stamps.com’s general account. Stamps.com shall have complete and absolute discretion in deciding whether to assign you to a personal or aggregated virtual postage meter, whether to convert you from a personal to aggregated virtual postage meter (or vice versa), whether to open a new virtual postage meter or use an existing one, whether to open the virtual postage meter in your name or to assign you to an existing aggregate virtual postage meter, and the name under which the virtual postage meter will be activated or maintained. Stamps.com, moreover, may reassign your account from one virtual postage meter to another (whether personal or aggregate), from time to time or at any time.
Business partners, including mailing and shipping carriers, consolidators, resellers, wholesalers, among others, may provide certain rates through the virtual postage meters (whether personal or aggregate) that may be facilitated by Stamps.com in its sole and absolute discretion. Stamps.com has the right to bill customers for the total listed cost of the services selected, including the combined fees of business partners and fees of Stamps.com, without delineating each direct or indirect cost separately in its sole and absolute discretion.
We do not always provide the lowest rates that may be available for your transaction, as rates are dependent on the service you choose and a variety of factors driven by your actions in using our Services and by decisions from Stamps.com and other business partners of Stamps.com. You agree to the rate provided and displayed at the time of the transaction, as that amount may fluctuate. No refunds shall be applicable to transactions that could have been obtained at a less expensive rate, unless the transaction qualifies for a refund as provided for elsewhere in our terms.
While Stamps.com reserves the right to cancel your account, as a general matter, all Stamps.com user accounts are maintained perpetually unless and until cancelled by the user. If you select a term Service plan or a pre-paid Service plan, at the conclusion of the term or pre-paid payment period, your account will be automatically converted into a Subscription-Free Plan for all purposes. Stamps.com may terminate or suspend your account at any time for lack of use, lack of payment, or breach of this Agreement, or any other reason at its sole discretion. Termination of your account will not affect your obligation to pay any outstanding fees due or that may have accrued through the effective date of the termination.
Some Service plans include offers to new or existing customers (for example, a digital scale or free postage). Certain offers may consist of multiple items. You agree that any such item(s) may be provided by either Stamps.com itself or, in Stamps.com’s sole discretion, its vendor(s). You further agree that you may receive, in lieu of any actual item, a voucher that you can redeem to receive such item. You also agree that you may need to take further action (for example, by responding to an email from Stamps.com) to redeem your offer, all as disclosed in the offer details. The offer that you have received may not be combined with any other offer, and is not transferable and cannot be exchanged or redeemed for cash. Limit one (1) offer per user regardless of the number of accounts that user or its affiliates register.
FREE POSTAGE OFFERS: Free postage offers may be granted and shall expire pursuant to the terms of the applicable offer (and applicable state or federal law). Except where prohibited by applicable law, unused free postage (issued pursuant to a free postage offer) may expire and be deemed forfeited upon cancellation of your Stamps.com account. Other than as set forth in any free postage offer you may receive, you are responsible for the cost of the postage itself.
You may terminate or close your account at any time. However, depending on the Service plan you selected, certain restrictions or fees may apply, as detailed below.
Stamps.com offers certain Service plans that renew automatically until cancelled. If you enroll in an auto-renewing Service plan, your plan will automatically renew at the conclusion of the initial plan period for additional periods of the same duration (or another duration as disclosed to you at the time you enrolled in the plan) at the then-current fee for such Service plan (plus tax, if applicable) unless you cancel your plan prior to renewal (in which case you will be billed for the period during which you cancelled as set forth below because Stamps.com bills in arrears, but you will not be billed for future billing periods). You consent to Stamps.com automatically charging the payment method associated with your account for each renewal period until you cancel your Service plan as set forth in this section, or your plan is terminated by Stamps.com in accordance with these Terms.
If Stamps.com does not receive payment from your designated payment method at renewal of your plan, you authorize Stamps.com (without notice to you, unless required by applicable law) (i) to retry the payment method on file; and/or (ii) to collect from any alternate payment methods (including any Stamps.com account balances) Stamps.com has on file for you until full payment is received. You agree that Stamps.com may either terminate or suspend your plan until payment is received.
You may cancel your plan at any time. To cancel your plan through the Stamps.com website, log in, navigate to your account settings, and click the “Cancel subscription” or similar button. To cancel over the phone, call Stamps.com customer support at 1-888-434-0055, Monday - Friday, 6 am - 6pm (PST). To avoid charges for future billing periods, you must cancel at least twenty four (24) hours prior to the end of your then-current billing period. You will still be billed for the month in which you cancel because Stamps.com bills in arrears.
Monthly Service Plan. You are free to end your monthly Service plan at any time. If you terminate your monthly Service plan after the applicable trial period, if any, has expired, you may be downgraded to a Subscription-Free Plan unless you elect to close your Stamps.com account.
Term Service Plan. If you terminate your term Service plan after the applicable trial period, if any, has expired but before the end of your term, you will be required to pay an early termination fee equal to your monthly billing fee multiplied by the number of months remaining on your term. (If you cancel mid-billing cycle, that month’s billing fee will also be charged in full.)
Pre-Paid Plan. If you terminate a pre-paid plan after the applicable trial period, if any, has expired, your account will be closed immediately and you will not receive any refund.
Except where prohibited by applicable law, unused free or other postage related to an offer, reflected in your account is never refunded; such credits, if any, expire and are forfeited automatically upon termination of your account. Any monthly Service fee credits (including for trial periods, if applicable), if any, are likewise not redeemable or refundable. If you terminate your Stamps.com account, non-offer related, non-pre-paid plan account balances will be refunded pursuant to USPS regulations. You may request a refund of your non-offer related postage balance when you call to close your account. If you have unpaid Service fees or other outstanding charges, or a user initiated postage refund request is pending (see User Refunds for Unused on Misprinted Transactions; Destruction of Unused or Misprinted Transactions below for additional details), your refund, if approved, may be delayed or used to pay, in whole or in part, the outstanding balance.
4 Week Trial. If the plan that you select includes a trial offer (for example, the “4 week Trial”), you may use our Service without incurring a Service fee charge during the time period specified in your trial, beginning from your registration date if you cancel your plan before the end of your trial offer. If you cancel your account before the end of your trial period, you will be charged only for any actual shipping and mailing activity or other specific transactions; you will not be charged a Service fee. However, if you do not cancel your account before the end of your trial period, at the end of the trial period, you will be charged a Service fee from the commencement of your Service, including for the period of the trial offer. The trial period is not a free period if Service is not cancelled before the end of the trial period. So, for example, if you are a monthly Service fee user who signs up for a four week trial offer and you do not cancel within the trial period, after the end of the trial period, you will be charged (a) a monthly Service fee covering the first billing cycle including the trial period, and (b) then one month later you will be charged the next monthly Service fee covering the preceding month, and you will continue to be charged a monthly Service fee unless and until you cancel your account as set forth in Section 3. Each fee will be charged at the end of the billing cycle - in other words, at the end of the month of Service to which the fee applies.
Free Trials and Introductory Pricing: From time to time, Stamps.com may offer (in its sole discretion) some or all new or eligible returning customers the opportunity to receive a free trial of or introductory pricing for certain Service plans. The terms of the applicable offer will be disclosed to you at the time of the offer is made. Free trials and introductory pricing may not be combined with any other offers. You must provide a valid payment method to enroll in a free trial. Stamps.com reserves the right, in its sole discretion, to determine your eligibility for a free trial or introductory-price offer.
At the conclusion of a free trial or an introductory-pricing period, your Service plan will automatically renew at the full fee for such Service plan as described in Section 3. To avoid being charged (or, for an introductory-pricing offer, to avoid additional charges at an increased price), you must cancel before the end of your trial or introductory period.
Beta Programs. You may be invited to participate in a beta program or beta Service offered by Company (collectively, “Beta Services”). By agreeing to and complying with these Terms, we grant you a non-exclusive, revocable, non-transferable, limited license to use the Beta Services on an “as is” and “as available” basis. The Beta Services may contain bugs, defects, errors and other problems. YOU ASSUME ALL RISKS AND ALL COSTS ASSOCIATED WITH YOUR USE OF THE BETA SERVICES. TO THE FULLEST EXTENT PROVIDED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES RELATING TO YOUR USE OF THE BETA SERVICES. In addition, we are not obligated to provide any maintenance, technical or other support for the Beta Services.
As part of using the Beta Services, you will be asked to provide feedback regarding your use of the Beta Services. You acknowledge that Company owns any feedback provided, and you hereby grant to Company, if for any reason it is further needed, a perpetual, non- revocable, royalty-free worldwide license to use and/or incorporate such feedback into any of our products or Services at any time at our sole discretion. If we choose to publish such feedback, we will either do so in a way that does not identify you or seek your consent in the event we do wish to identify you. We may also monitor how you use the Beta Services and use that information to improve the Beta Services or our other products and Services.
We reserve the right to modify or terminate the Beta Services, or your use of the Beta Services, to limit or deny access to the Beta Services and/or participation in the Beta Program, at any time, in our sole discretion, for any reason, with or without notice and without liability to you. You acknowledge and agree that the Beta Services constitute confidential information of Company, which you agree not to share with anyone other than other authorized users of the Beta Services.
Stamps.com currently accepts credit cards from the major card networks. Alternatively, Stamps.com may provide the ability for you to set up an automated debit from your bank account (ACH). Acceptable payment methods are subject to change at any time. You must include correct information (e.g., the address and phone number the credit card issuer has on file for you) when enrolling. Incorrect information may cause delays in establishing or purchasing Services. All information received from you, including credit card and/or bank account information, will be treated in accordance with Stamps.com’s Privacy Policy. By utilizing our Services, you are consenting to be contacted at the phone number you select to authenticate such phone number, and you will complete the steps required to confirm such authentication. If you select to receive a text message, wireless and text message fees may apply from your carrier. Please note that Stamps.com may receive updated information regarding your payment card account, debit card account or bank account from your financial institution and by accepting this Agreement you hereby consent to such updating. For example, Stamps.com may receive updated card expiration date or account number information. During account registration, Stamps.com may verify that your payment card is valid for the Service fees associated with your Service plan. Stamps.com reserves the right to charge you any unpaid fees or other delinquent obligations by one or more of your provided payment method including, but not limited to, your credit/debit card or direct debit from a checking account (ACH) if such checking account information has been provided to be debited via ACH by Stamps.com for any purpose, or to debit such amounts from any balance in your Stamps.com account. You hereby give Stamps.com permission for such payment method charges or debits to your checking account or Stamps.com account for any overdue fees or other delinquent payments owed. The billing entity for part or all of the Services provided by Company may be that of a subsidiary, affiliate or partner organization of Company and you hereby consent to any such billing, including changes to the billing entity from time to time.
DEBIT NOTICE WAIVER: If you elect to pay Stamps.com via a debit card, you hereby waive your rights under 12 C.F.R. 205.10(d) to receive ten days’ advance notice of the amount and date of all varying electronic fund transfers, so long as the transfer falls inside the range of $0.01 and the sum of any amounts you authorize for insurance transactions, mailing and shipping charges, hidden postage labels, reset fees or other non-recurring charges.
Except with respect to Subscription-Free Plans that do not have a monthly service fee and do not support Stamps.com account funding, you may add funds to your Stamps.com account up to the amount of your maximum permitted balance. The minimum purchase (to fund your account) and the maximum permitted Stamps.com account balance varies by Service plan. You may also have the option to set your Stamps.com account to pre-fund automatically when the balance is low.
With the exception of certain Stamps.com Services, which may require you to maintain a minimum balance in your Stamps.com account for a specific duration following the transaction, you are allowed to print or create labels up to the current balance of pre-funding in your account, as long as all Service fees have been paid. If any Service fee payment cannot be completed successfully, your account will be suspended until payment is made. You will be notified that your Service has been temporarily suspended until all overdue balances have been paid.
If your account balance becomes negative, you authorize Stamps.com to automatically charge your payment method and/or seek reimbursement so that the account balance is no longer negative (to cover previously selected mailing and shipping transactions, short-paid transactions or other requested purchases with Stamps.com). If you utilize services requiring a minimum balance, and your account balance falls below that minimum, you authorize Stamps.com to automatically charge your payment method and/or seek payment to maintain that minimum balance. The minimum additional funding amount for insufficient or negative account balances is $10, and you authorize these charges whether your Stamps.com account is active, suspended, or canceled.
Recurring, Service Fee Billing: Stamps.com’s Service fees and any other applicable fees due will be automatically charged to the account holder’s credit card, debited from the account holder’s debit card or collected via Direct Account Withdrawal from the account holder’s bank account at the end of each billing cycle.
Account Funding and Product Purchase Billing: As applicable, purchases for your account balance and product purchases, as well as any fees related to such purchases, will be charged to the account holder’s credit card, debited from the account holder’s debit card or collected via Direct Account Withdrawal from the account holder’s bank account at the time of purchase.
For Stamps.com paid plans that support funding a Stamps.com account, if you use a shipping service that is paid only when the label is used or if it is determined by Stamps.com or a carrier partner of Stamps.com that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a USPS shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), Stamps.com may automatically deduct the amount for the unpaid or short-paid transaction from your account balance. You will be able to review these adjustments in your account history and reports. If one or more of these payments cannot be collected from your account due to a lack of available funds, your account billing method may be charged (with a minimum charge of $10.00) until you fund your account to cover all outstanding payments and your account may be suspended.
For Subscription-Free Plans, if you use a shipping service that is paid only when the label is used or if it is determined by Stamps.com or a carrier partner of Stamps.com that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a USPS shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), Stamps.com will charge your payment method on file for the unpaid or short-paid transaction. There may be a short lag from the time Stamps.com records an unpaid or short-paid transaction to your account to when your method of payment is charged. During this time, you may notice a negative balance associated with your account until your method of payment is charged.
Stamps.com reserves the right to retain the services of a collection agency to recover the amount due for outstanding payments.
You may request a refund for mailing and shipping unused transactions, subject to the following rules and limitations, for any unused or misprinted items:
Authorized User Request: You acknowledge and agree that Stamps.com and/or its authorized partners, to the extent necessary by any carrier service, is appointed to act on your behalf to request and obtain refunds. In addition to Stamps.com’s refund requirements set forth in this agreement, refund requests are further subject to the rules and requirements of Stamps.com’s third party carrier services, including the USPS. Stamps.com makes no guarantee that a refund will be made.
Unused or Misprinted Postage: Unused and/or misprinted mailing and shipping labels or “postage” shall be defined as an envelope, label, plain paper, label stock containing carrier-compliant labels, or electronic image files, with full, intact indicium which is scan-able and unused. Postage handled and/or returned to sender shall not be considered valid unused and/or misprinted postage.
Time Limit: You must complete the refund request within thirty (30) days of generating the mailing or shipping label.
Active Account Required: Your account must be active and in good standing to request a refund and at the time the refund is requested and processed.
Refund Process: Learn how to submit your refund request by clicking here. You must follow all of the steps listed and provide all of the required information to initiate and complete your refund request, including the return or destruction, if required, of the printed or misprinted but unused mailing and shipping labels. Incomplete requests will not be processed.
Refund Rejections: You take the risk of the carrier partner improperly rejecting a refund request. Stamps.com will not refund the transaction unless the relevant carrier partner approves the refund.
Reimbursement of Stamps.com Account: For Service plans that allow you to fund a Stamps.com account, if you manually initiate a refund request and such request is completed within thirty (30) days of purchasing/printing the label pursuant to Stamps.com requirements, your account is active and in good standing, and the relevant carrier approves the refund, Stamps.com will credit your account for the full value of the transaction to be refunded, as approved by the carrier.
Refund to Original Payment Method: If you have a Subscription-Free Plan, if you manually initiate a refund request and such request is completed within thirty (30) days of purchasing/printing the label pursuant to Stamps.com requirements, your account is active and in good standing, and the relevant carrier approves the refund, Stamps.com will issue a refund to the original payment method for the full value of the transaction to be refunded, as approved by the carrier.
For All Refund Requests: Refund processing times may vary. If you have an outstanding balance in any amount (including but not limited to for unpaid Service fees or unpaid termination fees) you may not receive any reimbursement credit until your account is brought current. In addition, Stamps.com may, in its sole discretion, deduct such unpaid fees from any refund otherwise due.
Refund Assist Requests: If your account is eligible and approved for Refund Assist processing, Stamps.com will identify labels that may be eligible for refunds for your review, submit refund requests on your behalf, and update your account balance once processed refunds are received. Stamps.com shall charge a fee that may be deducted directly from the total refunded amount in your account, for all processed automated refunds received through the Refund Assist program. Potentially eligible labels will be limited to labels that include any form of shipping label tracking codes or other identifying characteristics that are scanned and generated by Stamps.com, subject to modification at any time at Stamps.com’s sole discretion.
In the event that labels may be eligible for refunds, you hereby authorize Stamps.com as your agent in fact to submit refund requests on your behalf to carriers for such labels without further instruction from you and agree to cooperate in submitting the refund request and to take all steps necessary to perfect the refund request that may be reasonably requested of you. You hereby release Stamps.com from any responsibility, any liability, or any causes of action arising out of or related to improper refund requests submitted by Stamps.com on your behalf, including but not limited to refund eligible labels that were not identified or refund requests that were denied upon submission. It remains your sole responsibility to identify any labels that have not been identified and submitted on your behalf by Stamps.com.
Destruction of Unused or Misprinted Postage: All transactions printed through Stamps.com with a designated mailing date, expire after that date (USPS transactions expire pursuant to the Code of Federal Regulations). USPS misprinted or unused labels must be destroyed or returned to the USPS, as provided in the Domestic Mail Manual (see Section 13), regardless of whether a refund is requested.
Stamps.com’s Pay-on-Use shipping label feature, hereafter referred to as “Pay-on-Use” is a program offered to qualified Stamps.com customers with a paid Service plan. This program enables such qualified Stamps.com customers to print service shipping labels (either outbound or returns) for which shipping charges are paid when the label is scanned by the carrier in the mail stream (known as Pay-on-Use), rather than at the time the label is printed (known as pre-paid).
Payments: Stamps.com will automatically debit the applicable account balance for shipping charges and any applicable transaction fees for any Pay-On-Use label that is scanned by the carrier in the mail stream. Because rates can vary over time, you hereby agree that the shipping charges debited from your account balance may be calculated based on the customer rate at the time the label is scanned by the carrier in the mail stream, not at the time the label is printed. In addition to shipping charges and other applicable account fees, Stamps.com reserves the right to charge additional fees for participation in the Pay-On-Use Program. You are responsible for paying for any Pay-On-Use label that is scanned before the applicable label’s expiration date (expiration dates vary by carrier).
Restrictions: Pay-on-Use labels designated as return labels shall not be used as original outbound shipping labels. Pay-On-Use labels are not eligible for refunds. If you participate in the Pay-On-Use program, you may be required to maintain balance sufficient to cover the cost of the Pay-On-Use labels. Your access to the Pay-On-Use program may be disabled immediately if Stamps.com determines, in its sole discretion, that your account is delinquent or that you are misusing the Pay-On-Use program.
Termination: Even after your account is terminated (by you or Stamps.com), you must still pay for any Pay-On-Use labels that are scanned before the labels’ expiration dates.
By and as a result of accepting these Terms, you are also entering into an Agreement with the USPS in accordance with the Domestic Mail Manual (DMM) 604.4, Postage Payment Methods, Postage Meters and PC Postage Products (Postage Evidencing Systems or “PES”). You accept responsibility for control and use of your account and the PES printed therefrom. You agree and certify that: (i) you will comply with all laws and regulations applicable to USPS services, including, without limitation, the provisions of the Domestic Mail Manual and the International Mail Manual, (ii) you do not owe any money to the USPS and you are not a controlling member or officer of an entity that owes money to the USPS, and (iii) you authorize Stamps.com to disclose your personal information to the USPS and such other information retained by Stamps.com that may enable the USPS to collect debts owed to it.
You acknowledge that you have read the Domestic Mail Manual 604.4, Postage Payment Methods, Postage Meters and PC Postage Products (Postage Evidencing Systems) and agree to abide by all rules and regulations governing its use.
Failure to comply with the rules and regulations contained in the DMM or use of the PES in any fraudulent or unlawful scheme or enterprise may result in the revocation of this agreement.
You further acknowledge that any use of this PES that fraudulently deprives the USPS of revenue can cause you to be subject to civil and criminal penalties applicable to fraud and/or false claims against the United States. The submission of a false, fictitious or fraudulent statement can result in imprisonment of up to five (5) years and fines of up to $10,000 (18 U.S.C. 1001). In addition, a civil penalty of up to $5,000 and an additional assessment of twice the amount falsely claimed may be imposed (3 U.S.C. 3802).
You further agree that the rules and regulations regarding the use of this PES as documented in the DMM may be updated from time to time by the USPS and it is your obligation to remain up to date on the rules and regulations and to comply with any current and future rules and regulations regarding its use.
You acknowledge, agree, and warrant that: (1) you bear full responsibility and liability for obtaining authorization to reproduce and otherwise use the image printed by a postage evidencing system as proposed (including, without limitation, any trademarks, slogans, likenesses or copyrighted material contained in the image); (2) you in fact have the legal authority to reproduce and otherwise use the image as proposed; and (3) you agree that images or other matter is not provided, approved, or endorsed in any way by the Postal Service. You acknowledge and agree that GlobalPost may act as the service provider for certain services, including for international carrier products.
Use of Service and Compliance with Laws. You represent, warrant and agree that your use of the Services will comply with all applicable laws and regulations. You’re responsible for determining whether the Services are suitable for you to use in light of your obligations under any applicable laws, rules and regulations in your jurisdiction or the jurisdiction to which you are shipping, including any applicable data or privacy laws or regulations, such as the Health Insurance Portability and Accountability Act, the Gramm-Leach-Bliley Act, or any European Economic Area, European Union, the United Kingdom, or Switzerland data privacy laws (including the General Data Protection Regulation) (collectively, “EU Data Privacy Laws”), or any United States export control laws and regulations and economic sanctions laws and regulations. If you’re subject to laws, rules or regulations and you use the Service, then we won’t be liable if the Service doesn’t meet those requirements. You may not use the Service for any unlawful or discriminatory activities, including acts prohibited by the U.S. Federal Trade Commission Act, Fair Credit Reporting Act, Equal Credit Opportunity Act, Children’s Online Privacy Protection Act, or other laws that apply to commerce. You will comply with CAN-SPAM and any other laws applicable to emailing third parties. You will get and maintain all necessary permissions and valid consents required to lawfully transfer data to us and to enable such data to be lawfully collected, processed, and shared for the purposes of providing any Service or as otherwise directed by you.
If you collect any personal information pertaining to a minor and store such information within your account, you represent and warrant that you have obtained valid consent from the minor according to the applicable laws of the jurisdiction in which the minor lives, or that you have otherwise obtained the required parental or guardian consent according to the applicable laws of the jurisdiction in which the minor lives.
Indemnification. You agree to defend, indemnify and hold harmless Company and its affiliates and its and their Representatives (defined below) from and against any and all claims, liabilities, damages, actions, judgments, awards, obligations, losses, penalties, fines, costs, expenses, fees, deficiencies, all amounts paid in settlement, interest, penalties, fines, of whatever kind including reasonable attorneys' fees and costs, expert witness and accounting fees and costs and the costs of enforcing any right to indemnification hereunder and of pursuing any insurance providers resulting from any dispute, claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise) or investigation made by any third party including all legal fees and expenses, that arise out of, relate to or result from:
By agreeing to these Terms, you promise to follow these rules:
You will not send spam. Spam can be in the form of bulk emails or one to one commercial emails. You must be able to point to an opt-in form or show other evidence of consent for bulk email.
You will not use purchased, rented, or third-party lists of email addresses.
You own or have permission to use all of the material, content, data and information (including your personal information and the personal information of others) you submit to Stamps.com in the course of using any Service (“Content”).
You will not send anything offensive, promote any illegal good or activity, pornography or sexually explicit content and that your use of the Service is not related to the following types of services, products, or content: escort services, mail-order bride/spouse finders, international marriage brokers, and other similar sites and services; hookup, swinger, or sexual encounter sites or services; pharmaceutical products; work from home, make money online, and lead generation opportunities; gambling services or products; multi-level marketing; affiliate marketing; credit repair and get out of debt opportunities; list brokers or list rental services; services selling “Likes” or followers for a social media platform. Also, we do not allow businesses involved in any aspect of the sale, transaction, exchange, storage, marketing or production of cryptocurrencies, virtual currencies, and any digital assets related to an Initial Coin Offering, to use Stamps.com to facilitate or support any of those activities.
Certain items may not be eligible for mailing or shipment. Eligible items and quantities are generally governed by origin and destination country’s postal regulations, import and export laws, rules and regulations, and the applicable carrier’s rules and regulations. It is your responsibility to comply with all laws, rules and regulations related to your shipment. Ineligible items may be returned, seized, destroyed or disposed of. Ineligible items include (i) any goods which are prohibited by law or regulation, or any hazardous materials, dangerous goods or other items which are subject to regulation by Title 49 of the U.S. Code of Federal Regulations, and (ii) unless expressly agreed in writing by Company and the applicable carrier and permitted under applicable laws, rules and regulations, aerosols, air bags, alcoholic beverages, ammunition, animals, insects & furs, dry ice, explosives, firearms & other weapons (including imitations or replicas), gasoline, glues, hazardous materials, hemp-based products (including CBD), human remains & medical waste, lithium batteries, marijuana (medical or otherwise), matches, medicines & prescription drugs, nail polish, paint, perfumes (containing alcohol), perishable items, poisons, tobacco products (including e-cigarettes, e-cigars, e-hookah, vape pens, advanced refillable personal vaporizers and electronic pipes), flowers, plants & seeds, high value items (e.g., fine art, gemstones, precious metals, jewelry, stamps, coins, cash), and indecent or obscene materials. The lists above are not exhaustive, and they may be updated at any time.
You will not put into your Campaigns or account any material that was not created by you, provided for you to use, or that would violate the rights of third parties. That includes text, photos, graphics, and other content. “Campaign” is defined as an online marketing and transactional email platform that allows you to, among other things, create, send and manage certain marketing campaigns and mailings.
You will not use any misleading or incorrect names, addresses, email addresses, subject lines, or other information in the Service or in any Campaigns created, managed or sent using a Service.
It is your responsibility to ensure your computer system or device meets all the necessary technical specifications to enable you to access and use the Services. To access certain Services, you may be required to create an account and specify a password. To create an account, you must provide current, complete, truthful, and accurate information as we may request. For your safety and security, you agree to use a strong, unique password that meets our minimum requirements. If your information changes at any time, you agree to update your account to reflect those changes.
You will not sell, share, or otherwise transfer your account username, password, other information, or your rights or obligations under these Terms.
You will not use an outside unsubscribe process when sending bulk content to a list hosted in Stamps.com.
You will not set up multiple accounts for any person or entity in order to send similar content, unless you’re part of a franchise or agency.
You will not import or incorporate any of this information into any lists, emails or uploads to our servers: Social Security numbers, passwords, security credentials, or sensitive personal information.
You will not send Campaigns that will be delivered to recipients as text, SMS, or MMS messages unless using a feature designed for that purpose.
You will not upload or send to purchased, rented, third-party, co-reg, publicly available data, or partner lists of any kind.
You will not send or forward personal mail.
You will not send content created in Stamps.com through another service.
You will not host images on our servers for any purpose other than for your use of the Service.
You will not host Content on our servers for any purpose other than for your use of the Service.
Except as permitted under this Agreement, take any action intended to avoid our billing thresholds.
You will not to misuse the Services or engage in activities that deviate from its intended use. Any use of the Services for purposes other than those intended by Company is strictly prohibited and may result in suspension or termination of your account.
Stamps.com does not allow accounts that promote or incite harm toward others or that promote discriminatory, hateful, or harassing Content. To this end, we may suspend or terminate your account if you send a Campaign or otherwise distribute any Content that we determine, in our sole discretion, contains either of the following:
A Threat of Physical Harm. This means any statement, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to threaten, advocate, or incite physical harm to or violence against others.
Hateful Content. This means any statement, image, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to harm, threaten, promote the harassment of, promote the intimidation of, promote the abuse of, or promote discrimination against others based solely on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease, or immigration status.
We also may suspend or terminate your account if we determine, in our sole discretion, that you are either:
an organization that has publicly stated or acknowledged that its goals, objectives, positions, or founding tenets include statements or principles that could be reasonably perceived to advocate, encourage, or sponsor Hateful Content or A Threat of Physical Harm;
a person that has publicly made a comment or statement, or otherwise publicly made known a position, including by membership in an organization as discussed above, that could be reasonably perceived as Hateful Content or A Threat of Physical Harm; or
a person or organization that has acted in such a way as could be reasonably perceived to support, condone, encourage, or represent Hateful Content or A Threat of Physical Harm.
If you violate any of these rules, then we may suspend or terminate your account.
Reporting Abuse
If you think a Stamps.com customer is violating any of these Terms, please notify us immediately. If you received spam you think came from a Stamps.com customer, please report it to our customer care team at 1-888-434-0055.
Services are provided “as is;” no representations or warranties:
The Stamps.com website, Stamps.com Services, Stamps.com software, including any variations thereof, any site links and all other documentation are provided “as is.”
Stamps.com makes no promises, warranties, or representations of any kind, and Stamps.com specifically disclaims all warranties and conditions, express, implied, statutory or otherwise, with respect to the subject matter hereof, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Stamps.com makes no representation or warranty that the operation of the Stamps.com website, or Services will be uninterrupted or error free or that Stamps.com Services will be available for purchase or access from the Stamps.com website.
Limitation on damages: without limiting the foregoing, Stamps.com assumes no liability or responsibility for any of the following: (a) errors or omissions in the content delivered by Stamps.com (through any medium); (b) recommendations or advice provided by customer service; (c) any failure or interruption in the availability of the Stamps.com Service and/or website or user interfaces, (d) delivery and or display of any content or Services by Stamps.com (through any medium); (e) any Losses (defined below) or damages arising from the use or viewing of the content, software or Services provided by Stamps.com, including but not limited to any Losses or damages arising from downloading of software, downloading and/or use of any other software, or any conduct by users of the Stamps.com Service, website or user interfaces.
To the fullest extent permitted under applicable law, in no event shall Stamps.com, or any of its affiliates or any of its and their respective officers, directors, employees, equity holders, consultants, agents, independent contractors, service providers, licensors, partners, advisors, successors, assigns or other representatives (“Representatives”) be liable (jointly or severally) for personal injury or any special, incidental, indirect, exemplary, statutory, punitive or consequential damages of any kind, or any damages whatsoever, including any resulting from loss of use or procurement of substitute products or services, loss or corruption of data, loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill or reputation, loss of other intangibles, loss of security, loss of time, inconvenience or unauthorized interception by third parties, business interruption or any other damages or loss, whether or not Stamps.com is advised of the possibility of such damage, regardless of any theory of liability (including contract, tort (including negligence), strict liability or other theory), arising out of or in any way connected with use or performance of Stamps.com’s Services, our website and user interfaces, and all contents and software associated therewith, or otherwise related to the Stamps.com Services, including any Stamps.com store purchases or special items associated therewith (“Losses”). In no event shall our total liability to you for all damages for Losses arising from the use or inability to use the Stamps.com Services, including our website and user interfaces, and all content and software associated therewith (other than as may be required by applicable law in cases involving personal injury) exceed the greater of the amount of one month’s fee on your Service plan or $30 USD. The foregoing limitations will apply even if the above stated remedy fails its essential purpose. If any applicable authority holds any portion of this section or other sections of these Terms, including any portion of the Privacy Policy or any applicable EULA you are required to agree to in order to download software, to be unenforceable, then those portions deemed unenforceable shall be severed and the Terms shall be enforced absent those provisions and any liability will be limited to the fullest possible extent permitted by applicable law.
Notwithstanding any other provision within these Terms to the contrary, the following subparagraphs are applicable to those using applications on Apple’s iOS platform (“Stamps.com iOS App(s)”):
Stamps.com controls and operates the Services from offices located in the United States and the products and Services may not be available in your jurisdiction. The information, products, and services provided on the Services are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Stamps.com to any registration requirement within such jurisdiction or country. Anyone using or accessing the Services from outside the United States does so on their own initiative and is responsible for compliance with United States and local laws regarding online conduct and acceptable content, if and to the extent such laws are applicable. We reserve the right to limit the availability of the Services or any portion of the Services, to any person, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service or other feature that we provide.
Software related to or made available by the Services may be subject to United States export controls. Thus, no software from the Services may be downloaded, exported or re-exported: (a) into (or to a national or resident of) Cuba, Crimea, and the so-called Donetsk People’s Republic (DNR) and Luhansk People’s Republic (LNR) regions of Ukraine, North Korea, Iran, Syria or any other country to which the United States has embargoed goods or that has been designated by the U.S. government as “terrorist supporting”; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By accessing the Services, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list. You agree to comply with all rules, laws and regulations that are applicable to your use of the Services, including, without limitation, those governing your transmission or use of any software or data.
A. The Services are controlled and operated by Stamps.com from its offices within the State of Texas, United States of America. Stamps.com makes no representation that materials in the Services are appropriate or available for use in other locations and other countries. Those who choose to access the Services from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This agreement will be governed by, construed and enforced in accordance with the laws of the State of Texas, excluding its conflict of laws principles. To the extent that any dispute between you and Stamps.com arises from these Terms, the arbitration proceedings will be governed by federal arbitration law and by the JAMS (defined below) rules.
B. Both you and Stamps.com waive the right to a trial by jury and the right to bring or resolve any dispute as a class, consolidated, representative, collective, or private attorney general action. Both you and Stamps.com waive the right to participate in a class, consolidated, representative, collective, or private attorney general action related any dispute that is brought by anyone else. Notwithstanding any provision in the JAMS rules to the contrary, the arbitrator will not have the authority or any jurisdiction to hear the arbitration as a class, consolidated, representative, collective, or private attorney general action or to consolidate, join, or otherwise combine the claims of different persons into one proceeding (except to the extent explicitly set forth in subsection D of this section, below).
C. Except for disputes relating to the infringement of your or Stamps.com’s intellectual property (such as trademarks, trade dress, copyright and patents) or where Stamps.com is seeking injunctive relief (the “Excluded Disputes”), you and Stamps.com each agree to finally settle all disputes (including, without limitation, disputes related to the enforceability of this arbitration agreement) only through arbitration. In arbitration, there is no judge or jury and review is limited. The arbitrator’s decision and award are final and binding, with limited exceptions, and judgment on the award may be entered in any court with jurisdiction. The parties agree that, except as set forth above, any claim, suit, action or proceeding arising out of or relating to these Terms or your use of the Services (including purchasing products or services through the Services) will be resolved solely by binding arbitration before a sole arbitrator under the Streamlined Arbitration Rules & Procedures of JAMS Inc. (“JAMS”) or any successor to JAMS. In the event JAMS is unwilling or unable to set a hearing date within thirty (30) days of the filing of a “Demand for Arbitration,” then either party can elect to have the arbitration administered by another mutually agreeable arbitration administration service that will hear the case. If an in-person hearing is required, then it will take place in Austin, Texas or – if required by the JAMS rules (or the rules of any alternate arbitration service used by the parties) – in or near your county of residence. The federal or state law that applies to these Terms will also apply during the arbitration. Disputes will be arbitrated only on an individual basis and will not be consolidated with any other proceedings that involve any claims or controversy of another party, including any class actions or class arbitrations; provided, however, if for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, or for any Excluded Disputes, then the agreement to arbitrate does not apply and the dispute must be brought in a court of competent jurisdiction in Travis County, Texas. Subject to you demonstrating that the costs of arbitration will be prohibitive as compared to the costs of litigation, Stamps.com will pay as much of the administrative and arbitrator’s fees charged to you by JAMS (or an alternate arbitration service) as the arbitrator deems necessary to prevent the arbitration from being cost prohibitive to you as compared to litigation. Either party may, notwithstanding this provision, bring qualifying claims in small claims court. In no event will you seek or be entitled to rescission, injunctive or other equitable relief or to enjoin or restrain the operation or exploitation of the Services or any other property of Stamps.com (provided that nothing in these Terms will restrain a California resident’s right (if any) under applicable law to seek public injunctive relief in accordance with this dispute-resolution provision).
D. You and Stamps.com agree that JAMS Mass Arbitration Procedures and Guidelines (“Mass Arbitration Procedures”) will be applied to any arbitration to the extent applicable by their own terms, provided that – if the Mass Arbitration Procedures do not apply for any reason – the following provision will govern to the extent applicable: In the event that there are fifty (50) or more individual requests for arbitration of a similar nature filed against Stamps.com within an approximately thirty-day period (or otherwise in close proximity), JAMS will administer all such similarly situated arbitration demands on a collective basis as a single, consolidated arbitration (subject to a single set of fees, proceeding schedule, and, if required, hearing) before a single arbitrator in accordance with the requirements outlined elsewhere in this section, provided that – in the event that the arbitrator deems it impracticable or inequitable to administer all such claims collectively in a single arbitration – (s)he may group demands for arbitration into groups of not fewer than twenty (20) matters, plus a remainder group as needed (or as otherwise deemed by the arbitrator to be practicable, equitable, and in best keeping with the spirit of this provision) and arbitrate each group of matters as a single, consolidated arbitration (either structure a “Batch Arbitration”). You and Stamps.com agree (a) to work with JAMS in good faith to facilitate the resolution of disputes on a Batch Arbitration basis and (b) that requests for arbitration are of a “similar nature” if they arise out of the same event, agreement, or factual scenario and raise the same or similar legal issues and seek the same or similar relief. Disagreements over the applicability of this Batch Arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator subject to the requirements of this section. This Batch Arbitration provision will in no way be interpreted as authorizing a class or collective arbitration or action of any kind, or any suit or arbitration involving joint or consolidated claims, under any circumstances other than those expressly set forth in this section.
The rules of JAMS and additional information about JAMS are available on the JAMS website. By agreeing to be bound by these Terms, you either (a) acknowledge and agree that you have read and understand the rules of JAMS or (b) waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.
Stamps.com may modify these Terms at any time without prior notice. You acknowledge that Stamps.com may change these Terms at any time and from time to time pursuant to this provision and that posting the updated Terms on the Stamps.com website shall constitute adequate and sufficient notice, and you further agree to check for updates from time to time. The date the Terms were last updated will be noted at the top of the Terms. Any change shall only apply prospectively. Past transactions and interactions shall continue to be governed by the Terms in effect when such transaction or interaction occurred.
Your continued use of the Stamps.com website and/or any Services (including your account) following the effective date of an update to the Terms constitutes your affirmation that you have read, understand and accept the revised Terms.
The following miscellaneous terms are fully applicable and important. Please read them with the same degree of care you read the preceding provisions.
ACCOUNT ACCESS: You are responsible for implementing generally accepted security measures to protect your account, including maintaining the confidentiality of your account username, password, and any API keys provided, and for restricting access to your computer or device. All transactions originating from your account are your responsibility. You understand this means that you accept full liability and responsibility for your actions or the actions of anyone who uses the Services through your account with or without your permission, including any charges for mailing or shipping transactions incurred.
ACCOUNT DELINQUENCY: If you fail to pay your monthly Service fee when due or you maintain a negative account balance, Stamps.com may elect, in its sole and absolute discretion, to terminate your account. In this event, in addition to all other fees due and owing, Stamps.com may charge a $25.00 processing fee.
AUTHORITY: By completing the registration process, you agree to pay all fees incurred on your account in accordance with the terms of the Service plan selected by you. If you change Service plans or your account is automatically converted pursuant to Section 3, you agree to be bound by the payment terms of the new plan. If a Stamps.com account is established for a business or other entity, the person establishing the account represents that he or she has all necessary authority to establish an account with Stamps.com on behalf of the business or other entity.
COLLECTION: Each party agrees that if timely payment by the other of any amounts due is not made, the aggrieved party may pursue the claim directly or assign such claim for collection, and the collection agency may pursue the collection of the past due amounts and any interest or cost of collection permitted by law.
CREDIT VERIFICATION: Stamps.com reserves the right to verify the credit of all persons or companies applying for Services.
STAMPS.COM INSURANCE: Insurance shall be governed by the Insurance Terms and Conditions found on the Stamps.com website at Stamps.com Package Insurance.
LOCATION, USER AND SIZE LIMITATIONS: Stamps.com issues small business/personal accounts and corporate accounts, and reserves the right to create and issue additional categories of accounts. Users who wish to use their account at more than one location (as defined by the single 9-digit zip code issued by the U.S. Postal Service), or who have more than 100 employees, or who wish to have multiple persons utilize a single Stamps.com issued account identifiers, or who meet any of the other criteria for establishing a corporate account which may be promulgated and posted on the Stamps.com website from time to time, are not eligible for small business/personal accounts. Such users must sign up for a corporate account. If you qualify for a corporate account, please contact Corporate Sales at (877) 395-4917. If you nevertheless sign up for a small business/personal account, or your company outgrows the limitations set forth in this section, a Stamps.com representative may attempt to contact you to reach agreement on an appropriate Corporate Account. Please visit the Stamps.com Corporate Accounts site by clicking here for more information on Services available to you. Stamps.com may audit your use of Services governed by these Terms to ensure that you are in compliance with the Location, User and Size Limitations set forth herein. If Stamps.com determines, in its sole and absolute discretion, that you have violated the foregoing limitations, Stamps.com reserves the right to immediately suspend or terminate your account (without notice) and to collect from you the amount that you would have been required to pay under a Stamps.com Corporate Account. If multiple Stamps.com Corporate Account programs are potentially applicable to your situation and usage details, Stamps.com shall have sole and absolute discretion to select the program to use in calculating the amount due.
NO SUBLICENSE OR THIRD PARTY USE: You may use your Stamps.com account for transactions for your own direct use. Stamps.com does not grant the right to sublicense, resell, offer, or utilize any Stamps.com products or Services such that Stamps.com products or Services are stored, loaded, installed, combined, integrated or displayed as part of a product or software offering (including as part of an application programming interface) of yours to other third party products and Services. Stamps.com does not allow you to sublicense, resell, offer, or utilize Stamps.com products or Services to third parties (including customers of yours). If Stamps.com determines, in its sole and absolute discretion, that you have violated the foregoing limitations, Stamps.com reserves the right to immediately suspend or terminate your Service/account (without notice).
ORDER ACCEPTANCE/REJECTION: Stamps.com reserves the right at any time after receipt of an order for products or services to accept or decline the order for any reason.
RELOCATION: You agree to provide updated address information to Stamps.com in the event of relocation.
CARRIER AND PARTNER TERMS: You agree to be bound by the terms and conditions of each carrier and partner accessed through Stamps.com, and must accept such terms and conditions prior to using such carrier's or partner’s services. Please note that each carrier or partner may change their terms and condition within their sole discretion, and we strongly suggest that you visit each carrier's or partner’s website regularly, to familiarize yourself with each company's individual terms and conditions, as well as any potential changes, prior to using each service.
RISK OF LOSS: The risk of loss and title for non-postage products purchased from Stamps.com passes to you upon our delivery of the purchase to our common carrier for delivery to you.
SALES AND USE TAX: No sales tax is charged on the purchase of postage. If required by applicable law, sales/use/other taxes may be charged/collected on non-postage purchases and service fees. You are responsible for the payment of all sales, use, or other taxes owed on products, services or taxable items purchased or utilized, regardless of whether such taxes are collected by Stamps.com at the time of purchase.
SERVICE CHANGES: Stamps.com reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, any functions and features of its Services, in its sole discretion, with or without notice, except where prohibited by law. Stamps.com reserves the right, in its sole discretion, to offer selected products from its third party partners, including only selected services of the USPS, to each individual customer and does not warrant or represent that a full complement of services from each partner will be available through Stamps.com’s services. Stamps.com may, at its discretion, offer substitute services for any selected services, with substantially the same or improved service levels.
SOFTWARE DOWNLOAD: You are not required at this time to download and/or install software (or software plug-ins) in order to use Stamps.com’s Services. However, downloading software may make certain additional Stamps.com Services or features available to you. If you download software from the Stamps.com website, you may be asked to accept an end user license agreement as a condition to downloading the software. Use of the software is subject to the EULA and the terms set forth therein. In the event of a conflict between the EULA and these Terms, these Terms shall apply.
SOFTWARE USAGE: Subject to compliance with this Agreement and the EULA, Stamps.com software (download and/or web access) is licensed for no additional consideration on a, non-transferable, limited, revocable, royalty-free basis.
WEBSITE MISTAKES: Although we make reasonable efforts to provide accurate pricing information and product descriptions, pricing mistakes, typographical errors or mistakes regarding product availability may occur. We reserve the right to correct such mistakes and errors.
VIOLATIONS OF LAW: Stamps.com Services may not be used in violation of any law or in any way that interferes unreasonably with others’ use of the Services.
FORCE MAJEURE: If the performance of any part of these Terms by any party is prevented, hindered, delayed, or otherwise made impracticable by reason of any flood, riot, fire, pandemic, judicial or governmental action (including, but not limited to, any law, regulation, or embargo prohibiting the performance contemplated under these Terms or the failure or refusal of a government agency to issue a license required for any performance pursuant to these Terms), labor disputes, act of God, or any other cause beyond the reasonable control of that party, the party will be excused from such performance to the extent that it is prevented, hindered, or delayed by such cause. The party prevented from performing by a force majeure event will use commercially reasonable efforts to recommence its performance as soon as reasonably practicable.